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1. Define


DMAIC is a data-driven improvement cycle to methodically identify inefficiencies and problem areas, with the goal of improving, optimizing, or stabilizing an existing process.
 
Define the problem, goals, scope and business case. Understand the context and requirements and and develop a shared understanding of the priorities for the project.

1. What is the specific problem that needs to be solved?

2. Who is considered the “customer” and what does the “customer” need?

3. What is the existing process that needs to be improved?

4. Who are the stakeholders involved in the existing process?

5. What are the project goals?

6. What is the project scope?